Welcome to Our Help Site

• How can I contact Onki.store customer support?
• Where is Onki.store located?
• Will I be charged customs vat and duties?

• Are there any hidden fees or extra charges?
• Is my payment information secure?
• What payment methods does Onki.store accept?

• Can the Privacy Policy change?
• Does Onki.store share my personal information with third parties?
• How can I opt out of personalized advertising?
• How does Onki.store obtain my consent for data collection?
• How does Onki.store protect my personal information?
• What are cookies and how does Onki.store use them?
• What are my privacy rights regarding my personal information?

See all articles in Privacy & Security →

• Are original shipping fees refunded for unwanted items?
• How do I initiate a return for an unwanted item?
• How do I make a warranty claim?
• How long does it take to process a refund?
• What does the warranty not cover?
• What if I receive a damaged, defective, or incorrect item?
• What is Onki.store's return policy for unwanted items?

See all articles in Returns →

• Can I cancel or modify my order?
• How can I track my order?
• How long does order processing take?
• How long will it take to receive my order?
• Is free shipping available?
• What are the shipping costs?
• What if I provided an incorrect shipping address?

See all articles in Shipping & Delivery →

• Are there any prohibited uses of the website?
• Can I copy or reproduce content from the Onki.store website?
• Can Onki.store refuse service to a customer?
• Can Onki.store terminate my access to its services?
• How accurate is the information on the website?
• How will I know if the Terms of Service change?
• What am I agreeing to by using the Onki.store website?

See all articles in Website Usage & Terms →