Shipping & Delivery

  • Can I cancel or modify my order?

    While our policies do not explicitly detail a customer-initiated cancellation process, we advise contacting sales@onki.store immediately after placing your order if you wish to cancel or modify it. Please note that modifications are typically not possible once an order has shipped.

  • How can I track my order?

    You will receive a shipping confirmation email with a tracking number once your order is dispatched. Please allow 3 to 5 business days for the tracking information to become active. Once your package arrives in the UK, you can track the final delivery stage directly through Royal Mail's tracking ...

  • How long does order processing take?

    Standard processing and handling time for orders is typically 1 to 3 business days. Our daily order cutoff time for same-day processing is 3:00 PM London time, Monday through Friday. Orders placed after this time will begin processing on the next business day.

  • How long will it take to receive my order?

    After a processing time of 1-3 business days, the transit time (shipping duration) is estimated to be 5 to 10 business days. Therefore, the total estimated delivery time from the moment an order is placed could range from approximately 6 to 13 business days.

  • Is free shipping available?

    Yes, we offer FREE standard shipping on all orders totaling £50 or more.

  • What are the shipping costs?

    A flat rate of £4.99 applies to all standard orders under £50 with free shipping on orders over £50.

  • What if I provided an incorrect shipping address?

    The customer is solely responsible for providing a complete and accurate shipping address. We are not liable for orders shipped to an incorrect address provided by the buyer. If you realize you've used an incorrect address, please contact sales@onki.store immediately, as the shipping address cann...

  • Where does Onki.store ship?

    We currently ship exclusively within the United Kingdom.

  • Where do orders ship from?

    All orders are processed and dispatched from our fulfillment center in China directly to UK customers.

  • Which shipping partners does Onki.store use?

    We use Yunexpress for international shipping from China to the UK, and Royal Mail handles the final delivery within the UK.