FAQ

• How can I contact Onki.store customer support?

  You can reach our support team by emailing sales@onki.store. Our team is available on weekdays from 9:00 AM to 5:00 PM London time.

• Where is Onki.store located?

  Our physical address for specific correspondence, particularly concerning privacy matters, is ONKI, 321-323 High Road, Chadwell Heath, Essex, RM6 6AX, UK.

• Will I be charged customs vat and duties?

  We ship DDU / DAP (Delivered at Place) from China to the UK. Most small orders sail through with no extra charges. Larger orders may have import VAT/duty collected by the courier before delivery. What DDU/DAP means Under DDU/DAP, we cover the product and international shipping. If HMRC charges ...