FAQ

• How can I contact Onki.store customer support?

  You can reach our support team by emailing sales@onki.store. Our team is available on weekdays from 9:00 AM to 5:00 PM London time.

• Where is Onki.store located?

  Our physical address for specific correspondence, particularly concerning privacy matters, is ONKI, 321-323 High Road, Chadwell Heath, Essex, RM6 6AX, UK.

• Will I be charged customs vat and duties?

  We are a UK business, but items are shipped from our overseas warehouse in China to offer competitive pricing. Orders Under £135: We use DDP (Delivered Duty Paid) shipping, which means all import duties and customs clearance fees are pre-paid through our supplier's import license. The price you ...