Onkiza: Shipping and Collection Policy

Welcome to Onkiza! We are delighted to have you as part of our community. To ensure a smooth shopping experience, we would like to clarify our policies regarding shipping, collection, and returns.

Can I Collect My Order from Your Address?

Unfortunately, no. At Onkiza, we do not hold stock at our address. This means that we are unable to facilitate order collections directly from our premises. All our products are shipped directly from our warehouse to your specified delivery address.

Why Can't I Pick Up My Order?

Our operational model is designed to streamline the process of getting your items to you as efficiently as possible. By centralizing our inventory in a warehouse, we can better manage stock levels, ensure faster dispatch times, and maintain the quality of our products. This setup does not support in-person collection, but it allows us to offer a more reliable and consistent service.

How Do I Receive My Order?

Once you place an order on our online store, our team processes it and ships it directly to your provided address. You will receive a confirmation email with tracking information so you can monitor the progress of your delivery.

What If I Need to Return an Item?

While we do not hold stock at our address, we do accept returns there. If you need to return an item, please follow these steps:

1. Contact Customer Support: Before sending any returns, please get in touch with our customer support team to initiate the return process. They will provide you with a return authorization and instructions on how to proceed.

2. Prepare Your Return: Ensure that the item is in its original condition, unused, and with all original packaging and tags intact.

3. Ship the Item: Send the item back to the return address provided by our customer support team. Please note that you are responsible for the return shipping costs unless the return is due to a defect or error on our part.

4. Receive Your Refund or Exchange: Once we receive and inspect the returned item, we will process your refund or exchange as per your preference and our return policy.

Need Assistance?

If you have any further questions or need assistance with your order, please do not hesitate to contact our customer support team. We are here to help and ensure that your shopping experience with Onkiza is nothing short of excellent.

Thank you for choosing Onkiza!

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Visit our online store to explore our latest collections and enjoy the convenience of shopping from the comfort of your home.